Privacy policy

Information about you

When you request access or sign up we collect your name, work email, practice name and, if you give it, your mobile number. We use these to run your account, send the notifications you choose, bill you, and contact you about the service.

Information about prospective clients

Your practice forwards us lead emails that contain personal information about prospective clients: usually a first name, suburb and a description of their legal matter, and after you accept a lead, their phone number and email. We handle this information on your practice's behalf and only to provide Lead Counsel to you. We do not contact prospective clients or use their information for any other purpose.

Where it is stored and who processes it

We store data in Australia, in Oracle Cloud's Sydney region. Some processing happens overseas through these providers:

• TypeSafe and Anthropic, to judge leads against your rules and read the rules you write.
• Twilio, to send the texts you choose to receive.
• Stripe, to take payments. We never see your card details.
• Google, to send our emails.

The trust page sets out exactly what each provider receives.

Security

Connections use HTTPS, contact details are encrypted in our database, and access to production systems is limited to the people who run Lead Counsel.

Access, correction and deletion

You can ask to see or correct the information we hold about you, or to delete your practice's data, by emailing leadcounsel@agentaconsulting.com. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.