Trust and data
What Lead Counsel sees, where it keeps it, and who else sees it.
Written for a practitioner deciding whether to forward their leads to us. If anything here is unclear, ask us before you start.
What we receive
Only the emails you forward to your practice's Lead Counsel address. Your forwarding rule decides that: we suggest one that sends only mail from lawconnect.com. A LawConnect lead email carries a matter summary written by the prospective client, their first name, suburb and postcode, the practice area, and the price in credits. Phone numbers and email addresses appear only after you accept a lead and forward that page to us.
Where it is kept
Leads, rules, decisions and the emails themselves are stored on our servers in Oracle Cloud's Sydney region. Client phone numbers and email addresses are encrypted in our database. Connections to Lead Counsel use HTTPS, and mail sent to our server can use TLS.
Who else sees it
Two AI providers help judge leads. Each lead's matter summary, title, area and suburb are sent to TypeSafe, whose Jev model answers your rules' questions. Each new sentence you write, and the summaries of leads worth your attention, are sent to Anthropic's Claude to read your rules and suggest questions for the first call. Client names, phone numbers and email addresses are not part of judging a lead and are not sent for it. One exception: when an email arrives in a layout we cannot read ourselves, its text or screenshot goes to Claude to pick out the fields, and that can include contact details. Anthropic does not train its models on data sent through its commercial API.
Texts are sent through Twilio, payments are handled by Stripe, and we never see your card details. We do not sell or share your data with anyone else.
Who decides
You do. Lead Counsel recommends until you switch on automatic acceptance, and even then it only accepts leads in the zone you set and within your price limits. Every outcome shows the rules and answers behind it, every change to a lead is recorded with who made it, and an automatic acceptance can be reversed.
How long we keep it
For as long as your practice uses Lead Counsel. If you leave, ask us and we will delete your practice's leads, emails and rules within 30 days, apart from billing records we must keep by law.
Your obligations
Lead Counsel does not give legal advice and does not decide whether you can act. Conflict checks, your duties to prospective clients and any communication with them stay with you.